Agreement to Terms
By accessing or using True North Marketing's website and services, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
These Terms constitute a legally binding agreement between you (whether personally or on behalf of an entity) and True North Insights FZ LLC, registered in Dubai, United Arab Emirates.
Services Description
Marketing Services
We provide performance marketing, social media marketing, SEO, content marketing, and strategic consultation services. Service scope, deliverables, and timelines are defined in individual service agreements or proposals.
Development Services
Our development services include web development, app development, UI/UX design, e-commerce solutions, and AI integration. Technical specifications and project requirements are outlined in separate project agreements.
Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will provide reasonable notice of significant changes that may affect existing client agreements.
Client Responsibilities
Information Accuracy
You agree to provide accurate, current, and complete information when engaging our services. You are responsible for maintaining the confidentiality of your account credentials.
Cooperation
Timely provision of necessary materials, access, feedback, and approvals is essential for project success. Delays caused by lack of cooperation may affect project timelines and costs.
Content Ownership
You warrant that all content, materials, and information provided to us do not infringe on any third-party intellectual property rights and that you have the necessary rights to use and authorize us to use such materials.
Payment Terms
Fees and Billing
Service fees are outlined in individual proposals or agreements. Payment terms typically require an upfront deposit with the balance due upon completion or according to agreed milestones.
Late Payments
Late payments may incur interest charges at the rate of 2% per month or the maximum rate permitted by UAE law, whichever is lower. We reserve the right to suspend services for accounts with overdue balances.
Refund Policy
Refunds are handled on a case-by-case basis. Generally, deposits are non-refundable once work has commenced. All fees are exclusive of applicable taxes including VAT as required by UAE law.
Intellectual Property Rights
Our IP
All content on our website, including text, graphics, logos, images, software, and methodologies, is the property of True North Marketing and protected by UAE and international intellectual property laws.
Client IP
Upon full payment, you will own the final deliverables created specifically for you as outlined in the service agreement. We retain the right to use general knowledge, skills, and experience gained during the engagement.
Portfolio Rights
Unless otherwise agreed in writing, we reserve the right to display completed projects in our portfolio and marketing materials. Confidential information will not be disclosed without permission.
Limitations of Liability
Service Disclaimer
Our services are provided 'as is' without warranties of any kind. We do not guarantee specific results, rankings, traffic, or revenue from our services.
Liability Cap
To the maximum extent permitted by UAE law, our total liability for any claims arising from our services shall not exceed the amount paid by you for the specific services giving rise to the claim.
Third-Party Platforms
We are not responsible for changes to third-party platforms (Google, Meta, etc.), algorithm updates, or policy changes that may affect campaign performance.
Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the engagement. This obligation survives termination of services.
Confidential information does not include information that: (a) is or becomes publicly available, (b) was known prior to disclosure, (c) is independently developed, or (d) is required to be disclosed by law.
Termination
By Client
You may terminate services with 30 days' written notice. You remain responsible for payment of all work completed and costs incurred up to the termination date.
By True North Marketing
We may terminate services immediately if you breach these terms, fail to make timely payments, or engage in conduct that could harm our reputation or business.
Effect of Termination
Upon termination, all outstanding fees become immediately due. We will provide you with work completed to date, subject to payment of all amounts owed.
Governing Law & Disputes
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai.
Jurisdiction
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.
Mediation
Prior to initiating formal legal proceedings, both parties agree to attempt to resolve disputes through good faith negotiation and, if necessary, mediation.
Contact Information
For questions or concerns regarding these Terms and Conditions, please contact us:
True North Insights FZ LLC
Email:
hello@truenorthmarketing.in
Phone:
+971 58 158 3399
Address:
Umm Hurair Rd, Al Karama, Dubai, UAE