Please read these terms carefully before using our services.
By accessing or using True North Marketing's website and services, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
These Terms constitute a legally binding agreement between you (whether personally or on behalf of an entity) and True North Marketing FZ LLC, registered in Dubai, United Arab Emirates.
We provide performance marketing, social media marketing, SEO, content marketing, and strategic consultation services. Service scope, deliverables, and timelines are defined in individual service agreements or proposals.
Our development services include web development, app development, UI/UX design, e-commerce solutions, and AI integration. Technical specifications and project requirements are outlined in separate project agreements.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will provide reasonable notice of significant changes that may affect existing client agreements.
You agree to provide accurate, current, and complete information when engaging our services. You are responsible for maintaining the confidentiality of your account credentials.
Timely provision of necessary materials, access, feedback, and approvals is essential for project success. Delays caused by lack of cooperation may affect project timelines and costs.
You warrant that all content, materials, and information provided to us do not infringe on any third-party intellectual property rights and that you have the necessary rights to use and authorize us to use such materials.
You agree to comply with all applicable laws and regulations in connection with your use of our services, including advertising standards, data protection laws, and industry-specific regulations.
Service fees are outlined in individual proposals or agreements. Payment terms typically require an upfront deposit with the balance due upon completion or according to agreed milestones.
Late payments may incur interest charges at the rate of 2% per month or the maximum rate permitted by UAE law, whichever is lower. We reserve the right to suspend services for accounts with overdue balances.
Refunds are handled on a case-by-case basis. Generally, deposits are non-refundable once work has commenced. Any refund requests must be submitted in writing and will be evaluated based on work completed.
All fees are exclusive of applicable taxes. You are responsible for paying all taxes associated with your purchase, including VAT as required by UAE law.
All content on our website, including text, graphics, logos, images, software, and methodologies, is the property of True North Marketing and protected by UAE and international intellectual property laws.
Upon full payment, you will own the final deliverables created specifically for you as outlined in the service agreement. We retain the right to use general knowledge, skills, and experience gained during the engagement.
Unless otherwise agreed in writing, we reserve the right to display completed projects in our portfolio and marketing materials. Confidential information will not be disclosed without permission.
Some deliverables may incorporate third-party tools, templates, or resources subject to separate licensing terms. You are responsible for complying with such licenses.
Our services are provided 'as is' without warranties of any kind, either express or implied. We do not guarantee specific results, rankings, traffic, or revenue from our services.
To the maximum extent permitted by UAE law, our total liability for any claims arising from our services shall not exceed the amount paid by you for the specific services giving rise to the claim.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption.
We are not responsible for changes to third-party platforms (Google, Meta, etc.), algorithm updates, or policy changes that may affect campaign performance.
Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the engagement. This obligation survives termination of services.
Confidential information does not include information that: (a) is or becomes publicly available through no breach of this agreement, (b) was known prior to disclosure, (c) is independently developed, or (d) is required to be disclosed by law.
You may terminate services with 30 days' written notice. You remain responsible for payment of all work completed and costs incurred up to the termination date.
We may terminate services immediately if you breach these terms, fail to make timely payments, or engage in conduct that we reasonably believe could harm our reputation or business.
Upon termination, all outstanding fees become immediately due. We will provide you with work completed to date, subject to payment of all amounts owed.
Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government actions, natural disasters, internet or telecommunications failures, or labor disputes.
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.
Prior to initiating formal legal proceedings, both parties agree to attempt to resolve disputes through good faith negotiation and, if necessary, mediation.
You agree to indemnify and hold harmless True North Marketing, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your breach of these Terms, (b) your use of our services, (c) your violation of any law or third-party rights, or (d) content or materials you provide to us.
These Terms, together with any service agreements or proposals, constitute the entire agreement between you and True North Marketing.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.
You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or website notice. Continued use of our services after changes constitutes acceptance.
For questions or concerns regarding these Terms and Conditions, please contact us:
Email:
hello@truenorthmarketing.in
Phone:
+971 58 158 3399
Address:
Umm Hurair Rd, Al Karama, Dubai, United Arab Emirates
Registration:
Dubai, UAE